Form with PHP script - gmail blocks the email and I found out why, but need your help

Franco1s
17 Posts
Franco1s posted this 05 March 2020
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Hi NicePeople! ;)

OK, I've now spent 4 days on this but have found out why gmail blocks the emails sent out by your forms.
In short: gmail checks if the FROM: email account actually exists, and if not you get a Error 550: user doesn't exist and the email is blocked.
Problem is: Nicepage doesn't allow me to set that FROM email address...

How could we?
See attachment, it shows the 550 + where your own ForProcessor has a location for that FROM: address but leaves it blank...

Could you let me know / tell your Devs to add a field under the "where to send email submissions" named "your FROM email" ?

I'm filling manually the blank but each time I update Nicepage, I lose all changes...

Let me know!

Hi NicePeople! ;) OK, I've now spent 4 days on this but have found out why gmail blocks the emails sent out by your forms. In short: gmail checks if the FROM: email account actually exists, and if not you get a Error 550: user doesn't exist and the email is blocked. Problem is: Nicepage doesn't allow me to set that FROM email address... How could we? See attachment, it shows the 550 + where your own ForProcessor has a location for that FROM: address but leaves it blank... Could you let me know / tell your Devs to add a field under the "where to send email submissions" named "your FROM email" ? I'm filling manually the blank but each time I update Nicepage, I lose all changes... Let me know!
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Support Team
Support Team posted this 05 March 2020

Francois,

Thank you for investigating the problem!

Can you please do small test for us.
If you fill the 'from' field in PHP script with the same email as 'to', do you receive emails without errors?
Are they not rejected by your email server?

Thank you!

...................................................
Sincerely,
Eugene
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Francois, Thank you for investigating the problem! Can you please do small test for us. If you fill the 'from' field in PHP script with the same email as 'to', do you receive emails without errors? Are they not rejected by your email server? Thank you! ................................................... Sincerely, Eugene Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
Franco1s
17 Posts
Franco1s posted this 05 March 2020

Hi guys
Yes, errors. Basically gmail checks if the FROM email is valid / exists on that email server, and obviously the TO email is not present on that server, so it rejects emails.

All we need is a FROM email field in the Form Control, so we can set it.
Hope it's helpful!

F/

Francois,

Thank you for investigating the problem!

Can you please do small test for us.
If you fill the 'from' field in PHP script with the same email as 'to', do you receive emails without errors?
Are they not rejected by your email server?

Thank you!

...................................................
Sincerely,
Eugene
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi guys Yes, errors. Basically gmail checks if the FROM email is valid / exists on that email server, and obviously the TO email is not present on that server, so it rejects emails. All we need is a FROM email field in the Form Control, so we can set it. Hope it's helpful! F/ > Francois, > > Thank you for investigating the problem! > > Can you please do small test for us. > If you fill the 'from' field in PHP script with the same email as 'to', do you receive emails without errors? > Are they not rejected by your email server? > > Thank you! > > ................................................... > Sincerely, > Eugene > Nicepage Support Team > > Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 > Follow us on Facebook: http://facebook.com/nicepageapp
Support Team posted this 05 March 2020

Francois,

Thank you! We will add FROM field like you proposed.

...................................................
Sincerely,
Eugene
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Francois, Thank you! We will add FROM field like you proposed. ................................................... Sincerely, Eugene Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
Franco1s
17 Posts
Franco1s posted this 05 March 2020

FAB news! Let me know when it's out (next update I guess), so I can start using your forms... you have NO IDEA how many people are waiting for this to work !!

All the best
F/

FAB news! Let me know when it's out (next update I guess), so I can start using your forms... you have NO IDEA how many people are waiting for this to work !! All the best F/
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