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info1814
3 Posts
info1814 posted this 13 February 2020

Good evening, when I tempt to load site template the preview window shows the same templates and autoload always first same templates.

Good evening, when I tempt to load site template the preview window shows the same templates and autoload always first same templates.
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Support Team
Support Team posted this 14 February 2020

Hi,

Could you please provide a few screenshots that demonstrate the issue or a short video?

...................................................
Sincerely,
Olivia
Nicepage Support Team

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Hi, Could you please provide a few screenshots that demonstrate the issue or a short video? ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
info1814
3 Posts
info1814 posted this 14 February 2020

Hi, in the file attached you can see there are the same templates, if I roll up the format with mouse scroll, I find the same templates in an infinite way.

Hi, in the file attached you can see there are the same templates, if I roll up the format with mouse scroll, I find the same templates in an infinite way.
Support Team
Support Team posted this 20 February 2020

Hi ANDREA,

Sorry for the delay. Does the issue happen with the most recent Nicepage 2.7 update?
Does the issue happen with all categories?
Does the issue happen with Blocks?

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi ANDREA, Sorry for the delay. Does the issue happen with the most recent Nicepage 2.7 update? Does the issue happen with all categories? Does the issue happen with Blocks? ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
info1814
3 Posts
info1814 posted this 21 February 2020

Good morning.
I installed 2.7 update and the problem continues:
1) It happens with all categories
2) Doesn't happen with blocks
I tried to give an answer: if for example in the architecture templates there were only 6 templates then the program runs the same 6 templates continuosly. So if you roll up with mouse or with the bar, the program load always the same 6 templates. It would be enough to stop this routine so it will load only 6 templates and it will stop in the preview. If instead in the architecture templates there were more then 6 templates then the issue should be different.

Good morning. I installed 2.7 update and the problem continues: 1) It happens with all categories 2) Doesn't happen with blocks I tried to give an answer: if for example in the architecture templates there were only 6 templates then the program runs the same 6 templates continuosly. So if you roll up with mouse or with the bar, the program load always the same 6 templates. It would be enough to stop this routine so it will load only 6 templates and it will stop in the preview. If instead in the architecture templates there were more then 6 templates then the issue should be different.
Support Team
Support Team posted this 21 February 2020

Hi ANDREA,

I've asked our developers to investigate this issue. We'll let you know when we receive any news from them.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi ANDREA, I've asked our developers to investigate this issue. We'll let you know when we receive any news from them. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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