Support

Hi Kris,

I'm sorry for the delays you get with the Themler. Support. I will contact our colleagues and ask them to reply to your tickets.

...................................................
Sincerely,
Hella
Nicepage Support Team

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More than a weak ago, and still no reaction

Hi Kris,

I have asked them once again to check your topics.

...................................................
Sincerely,
Hella
Nicepage Support Team

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thnxs Hella

I ask for help in handling images. When I want to round off the corners of an image, an ugly black border automatically appears. How can I round off a picture without a border? I hadn't clicked on the border. How can I do it when I move the mouse over an image and see a mouseover effect.
Thanks for your help. Otherwise, I'm happy with nicepage

Hi,

I have failed to reproduce this issue on my end. please attach the project where the issue happens. You can also try to switch on the border and switch off, maybe that will help.

As for the hover effects, there is no such option in Nicepage, but it is added to our wishlist.
...................................................
Sincerely,
Hella
Nicepage Support Team

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Hello dear,

I have on my home page youtube video which I would like to be played automatically. How I can make this in Joomla?

Thanks

Kris,

Use the Automatically Start to Play option in the panel for the Video Control

...................................................
Sincerely,
Nicepage Support Team

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Kris,

Use the Automatically Start to Play option in the panel for the Video Control

...................................................
Sincerely,
Nicepage Support Team

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Would you suggest me where is that option? I couldn't find it.
Thank you

Hello Kris,

You need to click on video control and set selected checkbox in property window.

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Thanks a lot for your help, if I may ask one more...
What is the best solution to set up dimensions for video to fit full display on all devices?

Kris,

You may use the 100vh Block with a Video background.

Thank you!
...................................................
Sincerely,
Nicepage Support Team

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The new update is screwing up with my layout, what can i do to fix this issue? I also tried to change a text box and it randomly enlarges the size for no reason.

Justin,

Please create a private case, attaching your project.

...................................................
Sincerely,
Allen R.
Nicepage Support Team

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Hi there,

Nice software -- but having an issue with the item/all items on the desktop PC version.
I click on an active element, press item, but it affects "all items."

Can you take a look please

Hi Enaya,

Please create a separate private ticket and specify in detail your issue with items and elements
https://nicepage.com/Forum/Topic/Create?private=1
Our team will be pleased to assist you.
...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

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Dear Support,

When I made subpages at the menu, i get a +- symbol which I do not want to show. (see picture)
I tried several things but nothing made the +- go away.
Please suggest me how am i able to fix this.
I would like to hear from you thank you in advance.

Sincerely,
Victor

Last edited 01 September 2021 by victorvk

Hi Victor,

Thanks for contacting us

Try to change the theme in your WordPress website from your WordPress Dashboard >> Appearance >> Themes

If it won't help, please create a separate ticket and specify in detail your issue
https://nicepage.com/Forum/Topic/Create
Our team will be pleased to assist you.
...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

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Hi Victor,

Thanks for contacting us

Try to change the theme in your WordPress website from your WordPress Dashboard >> Appearance >> Themes

If it won't help, please create a separate ticket and specify in detail your issue
https://nicepage.com/Forum/Topic/Create
Our team will be pleased to assist you.
...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

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Thank you very much Ahmad, it did work :D

Hi Victor,

Great to hear that :)

Let us know if you have any further questions.
...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

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