lost my sites

kees
15 Posts
kees posted this 2 weeks ago

today I exported a website from my laptop and imported it on my desktop.
And from that point many things went wrong ...

I saved the imported website (www.viasylnagelstyling.nl) to the directory with the same name. After restarting nicepage this website is available, but my other sites are gone ...

Attached files:

  • websites.png = screenshot of the websites I built
  • BusiSafe.png = screenshot showing the website was removed (I restored it from the trash can, but it's no longer in my nicepage)
  • Gadvertenties.png = screenshot showing nothing is left from this website, but the folder artwork
  • adviesrapport.png = screenshot showing only the folders with files are present
    • nicepage.png = screenshot showing only ViaSyl is present in the menu of nicepage

So I lost some bloody important websites I built. How do I get them back?

today I exported a website from my laptop and imported it on my desktop. And from that point many things went wrong ... I saved the imported website (www.viasylnagelstyling.nl) to the directory with the same name. After restarting nicepage this website is available, but my other sites are gone ... Attached files: - websites.png = screenshot of the websites I built - BusiSafe.png = screenshot showing the website was removed (I restored it from the trash can, but it's no longer in my nicepage) - Gadvertenties.png = screenshot showing nothing is left from this website, but the folder artwork - adviesrapport.png = screenshot showing only the folders with files are present - - nicepage.png = screenshot showing only ViaSyl is present in the menu of nicepage So I lost some bloody important websites I built. How do I get them back?
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Support Team
Support Team posted this 2 weeks ago

Kees,

We have assigned this problem to the development team for investigation.

Thank you!
...................................................
Sincerely,
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Kees, We have assigned this problem to the development team for investigation. Thank you! ................................................... Sincerely, Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

Last edited 2 weeks ago by Support Team

kees
15 Posts
kees posted this 2 weeks ago

I hope you can bring back my websites. Otherwise I lose a lot of work days

I hope you can bring back my websites. Otherwise I lose a lot of work days
Support Team
Support Team posted this 2 weeks ago

Kees,

We are really sorry that you are having such problems. We only can advise you to try utilities to check and restore the deleted files in the Nicepage folder. For the future, please back up before transferring anything from one PC to another, since it looks like this functionality is not thoroughly tested.

Sorry!

...................................................
Sincerely,
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Kees, We are really sorry that you are having such problems. We only can advise you to try utilities to check and restore the deleted files in the Nicepage folder. For the future, please back up before transferring anything from one PC to another, since it looks like this functionality is not thoroughly tested. Sorry! ................................................... Sincerely, Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
kees
15 Posts
kees posted this 2 weeks ago

I tried to restore files from my OneDrive, but till now nothing works.
This is really a very serious problem!

I am using nicepage for more than one year and you discover for the first time this functionality is not thoroughly tested?!
Something like this happened 6 months ago, after I exported/imported a project. But that time I didn't lose all my websites. Now everything is gone.

You think I can send an invoice to my clients? "Hello client, I'm sorry but you have to pay € 1,000 again because I have to build the website one more time."?

I don't know how we solve this, but 'Sorry' won't work.
With Artisteer I could work on any project from any computer. Now all my files are in my OneDrive, but I have to export/import a project if I want to work on my laptop. Very inconvenient and if this is the result, this causes me a huge financial disaster.

I am waiting for your advice.

I tried to restore files from my OneDrive, but till now nothing works. This is really a very serious problem! I am using nicepage for more than one year and you discover for the first time this functionality is not thoroughly tested?! Something like this happened 6 months ago, after I exported/imported a project. But that time I didn't lose all my websites. Now everything is gone. You think I can send an invoice to my clients? "Hello client, I'm sorry but you have to pay € 1,000 again because I have to build the website one more time."? I don't know how we solve this, but 'Sorry' won't work. With Artisteer I could work on any project from any computer. Now all my files are in my OneDrive, but I have to export/import a project if I want to work on my laptop. Very inconvenient and if this is the result, this causes me a huge financial disaster. I am waiting for your advice.
Support Team
Support Team posted this 2 weeks ago

Kees,

We are trying to resolve your problem. We need more information, please on your side look into Documents/Nicepage and send us the screenshot.

Thank you for your patience!

...................................................
Sincerely,
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Kees, We are trying to resolve your problem. We need more information, please on your side look into Documents/Nicepage and send us the screenshot. Thank you for your patience! ................................................... Sincerely, Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
kees
15 Posts
kees posted this 2 weeks ago

this is all I find in the folder Nicepage (OneDrive)

this is all I find in the folder Nicepage (OneDrive)
Support Team
Support Team posted this 1 weeks ago

Kees,

Have you changed the location of Nicepage documents folder?

Usually it is located in Documents.

Please check content for Documents\Nicepage folder and send us screenshot.

...................................................
Sincerely,
Chris
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Kees, Have you changed the location of Nicepage documents folder? Usually it is located in Documents. Please check content for Documents\Nicepage folder and send us screenshot. ................................................... Sincerely, Chris Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
kees
15 Posts
kees posted this 1 weeks ago

Hello Chris,
all my documents are in my OneDrive. However there is a folder Nicepage in Documents.
For some reason I can't attach files to this reply. I do have two screenshots of the folders. If you let me know how to get them to you, I will send them.

Hello Chris, all my documents are in my OneDrive. However there is a folder Nicepage in Documents. For some reason I can't attach files to this reply. I do have two screenshots of the folders. If you let me know how to get them to you, I will send them.
kees
15 Posts
kees posted this 1 weeks ago

After sending my reaction it was possible to attach the screenshots

After sending my reaction it was possible to attach the screenshots
Support Team
Support Team posted this 1 weeks ago

Kees,

  1. Please check your actual projects folder path in Preferences dialog.
  2. Close Nicepage app
  3. Copy folders starting with Site_* to projects folder.
  4. Start Nicepage

Do you see these sites in app?

pref.png

pref2.png

...................................................
Sincerely,
Chris
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Kees, 1. Please check your actual projects folder path in Preferences dialog. 2. Close Nicepage app 3. Copy folders starting with Site_* to projects folder. 4. Start Nicepage Do you see these sites in app? !pref.png! !pref2.png! ................................................... Sincerely, Chris Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

Last edited 1 weeks ago by Support Team

kees
15 Posts
kees posted this 1 weeks ago

Hi Chris,
I did exactly what you said and yes, I see the sites in the app.
I don't know yet whether they are all present. But I do know BusiSafe is not the latest version. I adjusted the site with texts and photo's and I added a second page. My adjustments are not up to date.

Last month I purchased a new notebook. Used it once or twice, connected to my OneDrive but I didn't really use it, because I have to install some other things.
I just started it, in flight modus and copied everything in the folder Nicepage in my OneDrive. Perhaps we can use these directories now?
Can you tell me how to proceed now?

Hi Chris, I did exactly what you said and yes, I see the sites in the app. I don't know yet whether they are all present. But I do know BusiSafe is not the latest version. I adjusted the site with texts and photo's and I added a second page. My adjustments are not up to date. Last month I purchased a new notebook. Used it once or twice, connected to my OneDrive but I didn't really use it, because I have to install some other things. I just started it, in flight modus and copied everything in the folder Nicepage in my OneDrive. Perhaps we can use these directories now? Can you tell me how to proceed now?
Support Team
Support Team posted this 1 weeks ago

Hi Kees,

In general, you can use copied websites from the cloud. For this, you can either replace websites located in /2019-08-09 folder or change the path to the different folder, for example, /2019-10-09. Nicepage will copy existing websites to this folder. Then you can replace them with websites from the cloud. Please do not forget to make a backup before any replacement.
Please let us know if you have any further questions.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Kees, In general, you can use copied websites from the cloud. For this, you can either replace websites located in /2019-08-09 folder or change the path to the different folder, for example, /2019-10-09. Nicepage will copy existing websites to this folder. Then you can replace them with websites from the cloud. Please do not forget to make a backup before any replacement. Please let us know if you have any further questions. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
kees
15 Posts
kees posted this 1 weeks ago

incredibly complicated. Nicepage's procedures are inimitable.
I have changed the path, after which the sites were copied to the new location. Then I placed the sites that I copied from the laptop in the directory and then .... everything was gone.
Can you tell me how I get the sites from the website in the directory Documenten\Nicepage?

This already has cost me hours and if I don't succeed to get them back from the laptop, I am going to lose a lot of time with this

incredibly complicated. Nicepage's procedures are inimitable. I have changed the path, after which the sites were copied to the new location. Then I placed the sites that I copied from the laptop in the directory and then .... everything was gone. Can you tell me how I get the sites from the website in the directory Documenten\Nicepage? This already has cost me hours and if I don't succeed to get them back from the laptop, I am going to lose a lot of time with this
kees
15 Posts
kees posted this 1 weeks ago

I copied the files from the laptop to C:\Users\tijdelijke bestanden\nicepage
If I try to change the preferences to this folder, I either get the message Directory is nor empty, or No such file .....

I copied the files from the laptop to C:\Users\tijdelijke bestanden\nicepage If I try to change the preferences to this folder, I either get the message Directory is nor empty, or No such file .....
Support Team
Support Team posted this 6 days ago

Kees,

You can rename existing folder in Windows Explorer and then change project folder in app.

...................................................
Sincerely,
Chris
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Kees, You can rename existing folder in Windows Explorer and then change project folder in app. ................................................... Sincerely, Chris Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
kees
15 Posts
kees posted this 6 days ago

Chris,
I recorded a video, showing what happens when I try to change the folder. The video is in my OneDrive:
https://1drv.ms/v/s!AhcbPgkcTbRNg8kbDMj808f6o-HGXw?e=2P8zVg

Can you tell me what I'm doing wrong?

Chris, I recorded a video, showing what happens when I try to change the folder. The video is in my OneDrive: https://1drv.ms/v/s!AhcbPgkcTbRNg8kbDMj808f6o-HGXw?e=2P8zVg Can you tell me what I'm doing wrong?
Support Team
Support Team posted this 6 days ago

Kees,

Well, let's try to change the project folder manually.

  • close Nicepage application
  • start Windows Explorer
  • type in address bar: %APPDATA%\Nicepage
  • open config.json in this folder
  • change the value for the projectsFolder to Documents\Nicepage
  • save file
  • start Nicepage

...................................................
Sincerely,
Chris
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Kees, Well, let's try to change the project folder manually. * close Nicepage application * start Windows Explorer * type in address bar: %APPDATA%\Nicepage * open config.json in this folder * change the value for the projectsFolder to Documents\Nicepage * save file * start Nicepage ................................................... Sincerely, Chris Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
kees
15 Posts
kees posted this 6 days ago

hi Chris,
I succeeded to change the project folder. See attachment.
But after starting Nicepage again, I still have one blank site.

Perhaps the structure of the folders is a problem?
The folder documents contains a folder 'nicepage', then e.g. BusiSafe and then 'nicepage' with Site_*

hi Chris, I succeeded to change the project folder. See attachment. But after starting Nicepage again, I still have one blank site. Perhaps the structure of the folders is a problem? The folder documents contains a folder 'nicepage', then e.g. BusiSafe and then 'nicepage' with Site_*
kees
15 Posts
kees posted this 4 days ago

Chris,
I hope you can help me retrieving my websites.
There are some updates and I have to complete the website for BusiSafe.

Kees

Chris, I hope you can help me retrieving my websites. There are some updates and I have to complete the website for BusiSafe. Kees
kees
15 Posts
kees posted this yesterday

Chris??

Chris??
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