Nicepage deleted my last unsolved questions without even telling me

typhaine.charrat2
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typhaine.charrat2 posted this 16 May 2019
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Hi,

I wanted to tell you on the topic I created in the forum (buttons, font size and display) that I finally solved my RE1 problem so that nicepage technical support don't spend time looking at it. Mea culpa, I didn't set my theme right.

When back to the conversation to write this, I realized my last post was simply erased from the conversation :(. And I couldn't even post something new : once published, I saw my new message was simply not took into account, as if the conversation were closed. and not a soul to tell me why. And some other questions I had haven't even been addressed, after 4 weeks waiting for a response.

Gave such a bad impression to me. Wanted to use Nicepage for my new websites, but wonder if i can take the risk to use it in the futur with such a lax support.

What happens ? Thank you Nicepage for your answer.

Hi, I wanted to tell you on the topic I created in the forum (buttons, font size and display) that I finally solved my RE1 problem so that nicepage technical support don't spend time looking at it. Mea culpa, I didn't set my theme right. When back to the conversation to write this, I realized my last post was simply erased from the conversation :(. And I couldn't even post something new : once published, I saw my new message was simply not took into account, as if the conversation were closed. and not a soul to tell me why. And some other questions I had haven't even been addressed, after 4 weeks waiting for a response. Gave such a bad impression to me. Wanted to use Nicepage for my new websites, but wonder if i can take the risk to use it in the futur with such a lax support. What happens ? Thank you Nicepage for your answer.
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Support Team
Support Team posted this 16 May 2019

Hi Typhaine,

We do not see any records about removed answers in this topic. I see all your replies between our two replies in this topic. The admin and public sides of support system show the same content. Therefore you should see the same messages as us. I also checked our notifications system which sends a message about each reply in each topic and compared received notifications for this topic with visible messages. They match.
Please check the topic again.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Typhaine, We do not see any records about removed answers in this topic. I see all your replies between our two replies in this topic. The admin and public sides of support system show the same content. Therefore you should see the same messages as us. I also checked our notifications system which sends a message about each reply in each topic and compared received notifications for this topic with visible messages. They match. Please check the topic again. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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