License will not give access to premium features

patriciasmsantos
2 Posts
patriciasmsantos posted this 25 November 2021
Report a bug

Hi,

I am working on the desktop app and my license is activated.
However, whenever I wish to add a premium block to my design, I am unable to use it.

A pop-up appears requiring me to activate my license. I do it and it confirms the activation.
But I remain unable to access the required block.

Hi, I am working on the desktop app and my license is activated. However, whenever I wish to add a premium block to my design, I am unable to use it. A pop-up appears requiring me to activate my license. I do it and it confirms the activation. But I remain unable to access the required block.
license-fail
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6 Replies
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gabrieleviola.it
184 Posts
gabrieleviola.it posted this 25 November 2021

Are you logged in the desktop version? Are you sure you're using the same email?

Are you logged in the desktop version? Are you sure you're using the same email?
Support Team
Support Team posted this 25 November 2021

Hi Patricia,

Could you please attach a screenshot of the error message you get and also the screenshot of the block you are trying to add.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Patricia, Could you please attach a screenshot of the error message you get and also the screenshot of the block you are trying to add. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
patriciasmsantos
2 Posts
patriciasmsantos posted this 26 November 2021

Yes, I am logged in and using the same email.
I must have a license that does not provide access to all premium features.

Maybe the error pop-up could detail that information.
Something like: your license is X and this feature is Y.

I gave up and designed the block. But thanks for your willingness to help!

Yes, I am logged in and using the same email. I must have a license that does not provide access to all premium features. Maybe the error pop-up could detail that information. Something like: your license is X and this feature is Y. I gave up and designed the block. But thanks for your willingness to help!
Support Team
Support Team posted this 26 November 2021

Hi Patricia,

Yes, some blocks may be available only with the higher licenses. In any case, please feel free to contact us with a screenshots if you need our further help.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Patricia, Yes, some blocks may be available only with the higher licenses. In any case, please feel free to contact us with a screenshots if you need our further help. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
rajiv.dattani
1 Posts
rajiv.dattani posted this 04 April 2022

I am unable to access my premium account.

I am unable to access my premium account.
MerlinAZ
2683 Posts
MerlinAZ posted this 04 April 2022

Logout and log back in.

Logout and log back in.
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