Cannot activate Nicepage or Sign in via Nicepage

1 Posts

nigel.nicepage posted this 17 December 2018

Whilst this is failing I am connected through Opera browser and signed in to nicepage.com.

I was originally running 1.0.85 but downloaded and installed 1.0.177. I have Norton Internet Security installed. I tried disabling this in case the program was trying to use a blocked.

I also could not sign in via the Nicepage app - this gave the same error message.

Please advise.

Kind regards,

Nigel

When I try running Nicepage it starts in trial mode. When I tried to activate it I got the error message: "Cannot connect to nicepage.com. Please check your connection to the network and try again after a few minutes." Whilst this is failing I am connected through Opera browser and signed in to nicepage.com. I was originally running 1.0.85 but downloaded and installed 1.0.177. I have Norton Internet Security installed. I tried disabling this in case the program was trying to use a blocked. I also could not sign in via the Nicepage app - this gave the same error message. Please advise. Kind regards, Nigel

cannot-connect-error cannot-activate cannot-login

cannot-activate-or-sign-in-error.gif

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Support Team posted this 17 December 2018

Hi Nigel,

It looks like there is a technical problem on our authorization server. I've notified our developers, and they will fix this issue ASAP.
We apologize for the inconvenience.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Nigel, It looks like there is a technical problem on our authorization server. I've notified our developers, and they will fix this issue ASAP. We apologize for the inconvenience. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

Support Team posted this 17 December 2018

Nigel,

We apologize for the inconvenience.
Our developers have fixed this issue. Please try again.

...................................................
Sincerely,
Olivia
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Nigel, We apologize for the inconvenience. Our developers have fixed this issue. Please try again. ................................................... Sincerely, Olivia Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

1 Posts

mical5513 posted this 30 July 2019

I have been trying to activate my account and I receive a notice that i do not have a license. How does my license woork. Is it by computer or by online service?
Thanks

I have been trying to activate my account and I receive a notice that i do not have a license. How does my license woork. Is it by computer or by online service? Thanks

Support Team posted this 30 July 2019

Hi,

Please let me know where exactly do you see that error message. If that happens in the online editor on nicepage.com then all is correct. Nicepage.com editor is the separate hosting solution and should be purchased per site. Your license should work in the desktop application and WP and Joomla plug-ins. If that does not work, please create a separate ticket with the screenshot of the error message.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Please let me know where exactly do you see that error message. If that happens in the online editor on nicepage.com then all is correct. Nicepage.com editor is the separate hosting solution and should be purchased per site. Your license should work in the desktop application and WP and Joomla plug-ins. If that does not work, please create a separate ticket with the screenshot of the error message. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

1 Posts

tichy2 posted this 14 February 2020

hello I cannot log in through the desktop application while I normally log on to the web but the application reports login failed, please try again

Support Team posted this 17 February 2020

Nigel,

Please send a screenshot with this error message.

...................................................
Sincerely,
Chris
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Nigel, Please send a screenshot with this error message. ................................................... Sincerely, Chris Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

1 Posts

vikrammehta83 posted this 18 April 2020

When I create a new block and click on the first option (3000+ designs), I get an error saying Cannot connect to nicepage. Please check your connection to the network and try again

!2020-04-18-15-07-31-Nicepage-Desktop.png! When I create a new block and click on the first option (3000+ designs), I get an error saying Cannot connect to nicepage. Please check your connection to the network and try again!2020-04-18-15-07-07-Nicepage-Desktop.png!

2020-04-18-15-07-07-Nicepage-Desktop.png

2020-04-18-15-07-31-Nicepage-Desktop.png

Support Team posted this 20 April 2020

Hi,

Please let me know if the issue is still actual, we have fixed the problem yesterday.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, Please let me know if the issue is still actual, we have fixed the problem yesterday. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

1 Posts

elyayertey posted this 26 November 2020

I'm getting this same error " Cannot connect to nicepage.com as of today 11/25/2020. Can someone please look into it?

Support Team posted this 26 November 2020

Hi,

That's another problem.
We have already answered in your private case, please check it and answer us there.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, That's another problem. We have already answered in your private case, please check it and answer us there. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

2 Posts

rpirvined posted this 09 December 2020

I am also having this problem:

Capture-1.PNG

Capture-2.PNG

Support Team posted this 10 December 2020

Hi,

I have answered in your other case. Please check it and answer us there.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, I have answered in your other case. Please check it and answer us there. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

5 Posts

OR Support posted this 01 February 2021

I canot see my licence in my accout and it isnt possible to activate my nicepage

5 Posts

OR Support posted this 01 February 2021

thats the error.

error.png

5 Posts

OR Support posted this 01 February 2021

thats the error.

> thats the error.

Last edited 01 February 2021 by Support Team

Support Team posted this 01 February 2021

Hi,

I canot see my licence in my accout and it isnt possible to activate
my nicepage

The error described in this topic has nothing to do with the error you have. Please sign out from your account in the Desktop app and sign in again under the account with license purchase. If the problem still persists, please create a private case:

and provide a few screenshots that will demonstrate that you log in under the account with license purchase.

...................................................
Sincerely,
Susanna I.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, > I canot see my licence in my accout and it isnt possible to activate > my nicepage The error described in this topic has nothing to do with the error you have. Please sign out from your account in the Desktop app and sign in again under the account with license purchase. If the problem still persists, please create **a private case**: !Private-case.jpg! and provide a few screenshots that will demonstrate that you log in under the account with license purchase. ................................................... Sincerely, Susanna I. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

Private-case.jpg

1 Posts

lutviangreanii posted this 20 April 2021

I get the error message can't connect to the site every time I want to make a web. why do errors like this always happen? Even though my internet connection is stable

Last edited 20 April 2021 by lutviangreanii

Screenshot--672-.png

Support Team posted this 20 April 2021

Hi,

We apologize for the inconvenience as we were experiencing technical difficulties.
Nicepage is back up and running now.

If the issue persist on your side feel free to create a new ticket for your case for further investigation
https://nicepage.com/Forum/Topic/Create

We are working hard to implement new features and secure the data.
Thank you for understanding.
...................................................
Sincerely,
Ahmad M.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi, We apologize for the inconvenience as we were experiencing technical difficulties. Nicepage is back up and running now. If the issue persist on your side feel free to create a new ticket for your case for further investigation https://nicepage.com/Forum/Topic/Create We are working hard to implement new features and secure the data. Thank you for understanding. ................................................... Sincerely, Ahmad M. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

1 Posts

principal.stpauls54 posted this 09 March 2023

Hi I am having this problem today. What can be done to fix this?

NicepageCapture.JPG

Support Team posted this 13 March 2023

Adrian,

We have created a separate private case. Please continue there.

...................................................
Sincerely,
Alan R.
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Adrian, We have created a separate private case. Please continue there. ................................................... Sincerely, Alan R. Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp

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