download new version on startup, issues with secondary monitor

garygilbertmail
3 Posts
garygilbertmail posted this 2 weeks ago
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I'm using a laptop with 2880x1620 resolution with an external monitor using the same resolution on Windows 10. I run the monitors at 200%

I tend to run nicepage application on the larger external monitor.  When I exit the app and restart it, Windows often doesn't remember its position on the external monitor. Other than a minor annoyance, it's pretty easy to drag it back to the right position.

Except (there is always an except) when I start the app and the app has a new version, it pops up a modal dialog box asking if I want to download the new version. Unfortunately the modal dialog box has a radio button to select and the OK button. 

The dialog box is unfortunately off screen and I can't make a choice of the radio buttons.  The OK button is dimmed until I make a choice.

My solution has been to drag the app back to the main monitor before exiting the program. Sometimes I forget and have to unplug the external monitor to proceed. 

There is a clunky set of Windows 10 keyboard strokes to move the app on the screen so I can access the radio buttons but that isn't very easy to maneuver. 

any ideas? nicepage needs an alternate method of providing updates.

I'm using a laptop with 2880x1620 resolution with an external monitor using the same resolution on Windows 10. I run the monitors at 200% I tend to run nicepage application on the larger external monitor.  When I exit the app and restart it, Windows often doesn't remember its position on the external monitor. Other than a minor annoyance, it's pretty easy to drag it back to the right position. Except (there is always an except) when I start the app and the app has a new version, it pops up a modal dialog box asking if I want to download the new version. Unfortunately the modal dialog box has a radio button to select and the OK button.  The dialog box is unfortunately off screen and I can't make a choice of the radio buttons.  The OK button is dimmed until I make a choice. My solution has been to drag the app back to the main monitor before exiting the program. Sometimes I forget and have to unplug the external monitor to proceed.  There is a clunky set of Windows 10 keyboard strokes to move the app on the screen so I can access the radio buttons but that isn't very easy to maneuver.  any ideas? nicepage needs an alternate method of providing updates.
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Support Team
Support Team posted this 2 weeks ago

Hi Gary,

Could you please attach a screenshot that shows the button that you cannot access without dragging the application window. We would need the full screenshot of both monitors to understand the situation.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Gary, Could you please attach a screenshot that shows the button that you cannot access without dragging the application window. We would need the full screenshot of both monitors to understand the situation. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
garygilbertmail
3 Posts
garygilbertmail posted this 2 weeks ago

see lower left hand corner of monitor2.jpg

gary

see lower left hand corner of monitor2.jpg gary
Support Team
Support Team posted this 2 days ago

Hi Gary,

We have checked the application on the similar configurations with two monitors and were unable to reproduce your issue. You can still drag the update window to see the buttons. And also you can update from our site, just download the latest version and install it.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Gary, We have checked the application on the similar configurations with two monitors and were unable to reproduce your issue. You can still drag the update window to see the buttons. And also you can update from our site, just download the latest version and install it. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
garygilbertmail
3 Posts
garygilbertmail posted this yesterday

When the situation occurs, Nicepage is putting up a modal dialog box which contains a radio button. Until I choose one of the radio buttons, i can't click OK AND I can't drag the modal dialog box to be visible on my monitor. The workaround is to disable the monitor, as I can't drag a modal dialog box elsewhere. Certainly it is a windows problem or perhaps a monitor driver problem rather than a nicepage problem. Perhaps Nicepage should abandon using a model dialog box?

When the situation occurs, Nicepage is putting up a modal dialog box which contains a radio button. Until I choose one of the radio buttons, i can't click OK AND I can't drag the modal dialog box to be visible on my monitor. The workaround is to disable the monitor, as I can't drag a modal dialog box elsewhere. Certainly it is a windows problem or perhaps a monitor driver problem rather than a nicepage problem. Perhaps Nicepage should abandon using a model dialog box?
Support Team
Support Team posted this yesterday

Hi Gary,

We'll consider your suggestion. For now please download the new updates from our site.

...................................................
Sincerely,
Hella
Nicepage Support Team

Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1
Follow us on Facebook: http://facebook.com/nicepageapp

Hi Gary, We'll consider your suggestion. For now please download the new updates from our site. ................................................... Sincerely, Hella Nicepage Support Team Please subscribe to our YouTube channel: http://youtube.com/nicepage?sub_confirmation=1 Follow us on Facebook: http://facebook.com/nicepageapp
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